If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. You returned the item but the seller didn’t send you a refund. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Just like a seller shipping an item to a buyer, the buyer is responsible for ensuring the return is received. A returned item must be in the same condition in which it was received (including all accessories), as stated in our return policy. If you've received a gift and wish to return it, we'll … buyer claimed they returned item but I never received it back, help : I sold a $375 camera lens and the buyer claimed the item wasn't as described, so naturally, eBay sided with the buyer. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. Refunds for returned items that are not received in this condition may be reduced. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. I didn't dispute it as I know how that goes. We've asked the buyer to send the item. Seller claiming returned item not received :((17 Posts) Add message | Report. That is what I would do. Example: You purchased a book, but received a DVD. I accepted the request 13/12/20 and did not hear anything back until today when I had an email from eBay saying: 'Has iphone 7 been returned? I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . The item is missing parts or features, and this was not disclosed. In addition, contact your state Attorney General , and local consumer protection agency to see if any complaints are on file. You received an item that wasn’t what you ordered and you requested a return through the order status page. But the buyer can still claim from royal mail for the lost item - and of course leave damning feedback and stars. Is surprising how keen to resolve a seller will become after you have left appropriate feedback. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. 3) Your order arrives, but it is significantly different than how it was described. I sold an iPhone that on 12/12/20, the buyer said they wanted to return. If you’ve never heard of the seller, enter its name in a search engine with words like “complaint” or “scam,” and read about other people’s experiences with the company. 2) Your order never arrived, or. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. 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